CAT® Remote Support

Remote Service Support for Caterpillar Equipment

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For a contractor it is most essentially having his machines running with good performance and reliability. Especially when other machines depend from each other or many workers depend on these. Long waiting periods for service personnel costs money and reputation.

Your Machine Dealer is far or too slow? Call Mevas for support

Experienced technicians with a CAT background are ready for support. We have developed a strategy to help customers in remote areas to get help with troubleshooting on machines which are not working or working with insufficient performance. Together with you we can solve it.

Inspection of CAT 777E trucks

How does it work?

First you need to answer a few questions about the machine issue. We need some info about failures to estimate the required time and we need to verify if the problem can be solved from distance. For instance we would need to know if active service codes are present on your CAT machine. However, best practice is to contact us by e-mail to discuss the service.

What do you need for it?

Most reasonable and cheapest way to work with our technician is a stable Internet connection for a Skype call. If there is no Internet we can establish a GSM phone connection for additional cost. The technician needs to speak reasonable English and must have a good understanding of the related Caterpillar machine.

How much does it cost?

The initial service session would cost approximately 300 Euro and would include up to three calls for a maximum of two hours. If our engineer is unable to suggest a solution for the specific problem because he has not enough knowledge we would credit the amount for a future service session or return the funds. If more time than two hours is required because the issue is complicated to solve or because you need to order parts, each following service hour would cost 119 Euro until we solved your problem together.

Why choosing Mevas for it?

We have experienced German CAT engineers working for us for several years. Our technicians have a deep knowledge about equipment from all ages. If you need service for an old CAT 225D or for a 988K, we can most probably help.

Caterpillar® Trade Mark

Caterpillar is the registered trademark of the construction equipment manufacturer. It is used here only to clarify the connection of the service with the machine of this make.

You can download this service offer as a PDF here.

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